Delivery Policy
Free delivery available on products over 450 AED. 1 to 12 Hour Delivery Available
Delivery Options Overview
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Delivery Info
1 to 2 Hour Delivery in Dubai , Ajman , Sharjah | |
|---|---|
Order Over 450 AED: Delivery time 10 AM to 12 PM | FREE |
Order Below 450 AED : Delivery Time 10 AM to 12 PM | 30 AED |
12 Houre Delivery in Abu Dhabi , RAK , UAQ , Al Ain and other area in UAE | |
|---|---|
Order 450 AEDÂ within 1 PM ( Same Day Delivery) | Free |
Order 450 AED After 1 PM( Next Morning Delivery) | FREE |
Order Below 450 AED After 1 PM( Next Morning Delivery) | 30 AED |
Order Below 450 AED Before 1 PM( Same Day Delivery) | 30 AED |
.
Delivery Policy for Terea Sticks Dubai
We strive to ensure that your products reach you as quickly and safely as possible. Here are the details of our delivery policy:
Delivery Times
- Dubai, Ajman, and Sharjah: We offer a fast delivery service, delivering your orders within 1 to 4 hours.
- Abu Dhabi, Al Ain, Ras Al Khaimah (RAK), Umm Al Quwain (UAQ), and other regions in the UAE: We offer a 12-hour courier delivery service.
Delivery Charges
- Dubai, Ajman, and Sharjah: Delivery is free for orders above 450 AED. A nominal delivery fee of 30Â AEDÂ will be charged for orders below this amount.
- Abu Dhabi, Al Ain, RAK, UAQ, and other regions in the UAE: Delivery is free for orders above 450 AED. A nominal delivery fee of 30 AED] will be charged for orders below this amount.
Order Processing
- Orders placed before [insert cutoff time] will be processed and dispatched on the same day.
- Orders placed after the cutoff time will be processed and dispatched on the next business day.
- Deliveries are made from 10 AM to 12 AM Every Day
Delivery Confirmation
- Once your order has been dispatched, you will receive a confirmation email with tracking information.
- For same-day delivery in Dubai, Ajman, and Sharjah, our delivery personnel will contact you to confirm the delivery time.
Special Delivery Instructions
- If you have any special delivery instructions, please include them in the comments section during checkout, and we will do our best to accommodate your request.
Undeliverable Packages
- If a delivery attempt is unsuccessful due to incorrect address information or the absence of the recipient, we will contact you to reschedule the delivery.
- Additional delivery charges may apply for redelivery attempts.
Delivery Delays
- While we strive to ensure timely delivery, there may be instances where delays occur due to unforeseen circumstances such as weather conditions, traffic, or public holidays.
- We will notify you of any delays and keep you informed of the status of your delivery.
Contact Us
If you have any questions or concerns about our delivery policy, please contact us at [email protected].
This delivery policy is effective as of 10/07/24 and was last updated on 16-07-24
FAQs
If your order hasn't arrived yet, we apologize for any inconvenience caused. Here are a few steps you can take:
Check Confirmation Email: Verify the tracking information provided in the confirmation email we sent when your order was dispatched. This will give you the current status and location of your delivery.
Delivery Times: Depending on your location:
- Dubai, Ajman, and Sharjah: Orders typically arrive within 1 to 4 hours.
- Abu Dhabi, Al Ain, RAK, UAQ, and other regions: Our courier service delivers within 12 hours.
Contact Us: If you haven't received your order within the expected timeframe, please contact us at [email protected]. Our customer service team will investigate the issue and provide you with an update on your delivery status.
Delivery Delays: Occasionally, delays may occur due to factors such as traffic conditions, weather, or other unforeseen circumstances. Rest assured, we are actively working to ensure your order reaches you as quickly as possible.
Rescheduling: If there was an attempted delivery and you were unavailable, our team will contact you to reschedule a convenient delivery time.
Please reach out to us directly for personalized assistance regarding your specific order. We are committed to resolving any issues promptly and ensuring your satisfaction with our delivery service.
Yes, we deliver on public holidays. Our delivery service operates throughout the year, including public holidays, to ensure that you receive your orders promptly and efficiently. If you have any specific delivery requirements or questions about holiday delivery schedules, please contact us at [email protected], and we'll be happy to assist you.
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
Yes, next-day delivery is available on all orders across the UAE, including Dubai, Ajman, Sharjah, Abu Dhabi, Al Ain, Ras Al Khaimah (RAK), Umm Al Quwain (UAQ), and other regions. We aim to provide efficient service to ensure your order arrives promptly and meets your expectations. If you have specific delivery requirements or urgent requests, please contact us at [email protected], and we'll do our best to accommodate your needs.
No, you do not need to be present to sign for delivery. We understand that schedules can be unpredictable, so our delivery service is designed to be convenient for you. If you have any specific instructions regarding where to leave your package or any other preferences, please include them during checkout or contact us at [email protected].
